Help

On the left side of your screen can you find our navigation from which you can access all informationen. Therefore you might have to choose the language you prefer and then you can read all pages with our "Online-Round-Trip" function at the end of every page or you click topics directly.

Because you probably like to prepare your visit in Heidelberg already at home and to inform yourself about Heidelberg and our region can you find our recommendations and a selection of links to other websites that we personally composed for you at the topic City Information. Current news and relevant dates are listed at the topic Dates & News.

To enable you to print out or e-mail our information easily we have prepared files in PDF format on certain topics which can be shown with the common software Acrobat Reader from Adobe available on almost all computers. Links on these files can be found at the end of the particular topic or in our download area.

 

Contact

Our Address is:

Hotel Neu Heidelberg
Kranichweg 15
69123 Heidelberg
Tel. +49 6221 73820

We are very pleased that you are interested in our Hotel and in a Reservation with us.
To contact us please click here.

Furthermore you will find answers to all frequently asked questions not only at the corresponding menu item but also immediately and online in our section Questions & Answers

We are looking forward to your request!

 

Privacy Policy

All data that you submit to us with your reservation request is not given to other companies or used to contact you other than to answer your request! You will not receive unwanted e-mail or mail after a reservation request with us!

To be able to answer your request of course we need to process your data in our computers and the communication with you will be store in the form of e-mails for a certain time. These e-mails are deleted regularly if they are not needed for your concrete reservation any more.

The use of so called cookies on our web pages is just to enhance comfort for you when using our online service. This can be considered not to affect your privacy because our cookies are deleted automatically when you close your browser. Our web pages can also be used without restrictions if you set up your browser to reject all cookies.

For more general information on your privacy please read our disclaimer also.

 

Data Security

For us it is not only a matter of course to keep your data private, but also to offer you secure communication with us through the internet.

As soon as you transfer personal data to us, e.g. when you submit a reservation request, you automatically change to the secure communication mode. Then all transfered data will be secured using 128 bit SSL encryption, so that all the communication between your browser and our webserver is treated the same way as usually for online banking.

You can easily check yourself, if you are currently using an unencrypted (so insecure) or an encrypted (so secure) connection to our webserver.
Attend the symbol in the form of a padlock that your browser displays open (unencrypted) or closed (encrypted).

SSL beim Internet Explorer
Internet Explorer
SSL im Netscape Navigator/Mozilla
Netscape Navigator/Mozilla

By clicking on the padlock symbol in your browser can you display information on the authentication of the server and the security level.

You can also switch to the secure mode immediately by clicking on this link: https://secure.hotel-neu-heidelberg.de/

 

Terms and Conditions

This service is intended to give information to potential or actual customers of Hotel Neu Heidelberg for their personal use only. No part of this publication may be reproduced, transmitted or spread in any form or for any purpose without the express permission of Hotel Neu Heidelberg. The information contained herein may be changed without prior notice. This service is provided as it is and no claim can result solely from information on this Internet service.

One-sided binding or non-binding reservation requests without a confirmation from the Hotel do not cause a claim on any service throu the Hotel. Every offer from the Hotel underlies the reservation of availability of the desired service at the time the binding confirmation from the customer is processed by the Hotel. If promises to a third person between the offer from the Hotel and the processing of the binding confirmation from the customer result that the prior offered service is not available any more, this does not cause in any claim against the Hotel.

The law of the Federal Republic of Germany applies, to the exclusion of UN Purchasing Law. If the orderer is a registered trader as defined by the German Commercial Code (HGB), place of jurisdiction for all claims in connection with the business transaction is the registered office of Hotel Neu Heidelberg, if no common place of jurisdiction exists. Hotel Neu Heidelberg is also entitled to sue at the orderer's general place of jurisdiction.

For more information please read this document: http://www.disclaimer.de/disclaimer.htm#2

To be permitted to use our Internet service you have to agree to these conditions. Otherwise any further utilisation of our Internet service by you is strictly forbidden and you are called upon not to request any further information from our server and - if so - all already received information in every form has to be destroyed.

 

Note on Links to other Websites

We are not responsible for any contents linked or referred to from our pages - unless we have full knowledge of illegal contents and would be able to prevent the visitors of our site from viewing those pages. If any damage occurs by the use of information presented there, only the author of the respective pages might be liable, not the one who has linked to these pages.

For more information please read this document: http://www.disclaimer.de/disclaimer.htm#2

 

Trademarks

We respect trademarks from other companies and organisations that are mentioned on our website.

Lufthansa is a registered trademark of Lufthansa AG, Köln
SAP is a registered trademark of SAP AG, Walldorf
Acrobat, Acrobat Reader, PDF and PostScript are registered trademarks of Adobe Systems Incorporated.
Michelin and "Der rote Michelin Führer" are trademarks of Michelin Reifenwerke KGaA, Karlsruhe
Especially the links to other companies and organisations also include their registered trademarks.
All trademarks that are mentioned on our website are property of their respective registered owners.

For more information please read this document: http://www.disclaimer.de/disclaimer.htm#2


Copyright © 1996-2012 by HOTEL NEU HEIDELBERG       ALL RIGHTS RESERVED!